When Joanne Robertson joined Mulbury’s reception team in 2017, she had little idea that in just four years’ time she would be managing our entire customer care operation.
For Joanne has just been promoted to the role of customer care manager at Mulbury and will help lead the team in providing first-class aftercare service for registered provider clients and homebuyers.
Joanne graduated from Manchester Metropolitan University in 2015 with a degree in primary education, before changing direction and securing a role at a recruitment firm. It was here she was introduced to Mulbury, a meeting which ultimately led to Joanne clinching her dream career in property.
Originally joining as a receptionist in 2017, Joanne took on the role of customer care administrator in 2018. A year later, Joanne was promoted to assistant customer care manager and, following a progressive career mentorship programme with Mulbury, has now stepped up to head the team.
Speaking on the promotion, Joanne said: “I’m really proud to have come so far in my career and the big changes I’ve achieved for the team in just three years.
“I’ve embedded a new system which provides homeowners with real-time updates on the progress of their new build, while I’m also trialling an online handover pack for all our new homeowners.
“I’m really proud of what the team has achieved following a very difficult year for everyone, and also of what I have achieved personally after also becoming a mum for the first time last year.”
Greg Mulligan, co-founder and director at Mulbury, comments: “Joanne’s promotion comes at a time of significant growth for Mulbury. We’re expecting to build thousands of new homes over the next few years, helping to build communities and shape lives. Joanne will play a key role in ensuring we deliver quality homes and excellent support to our clients and those who live in our homes.
“Joanne has shown a desire to develop her career and her personal and professional growth has really added to the strength and depth of our customer care offering. The promotion is thoroughly deserved – well done Joanne.”